Crucial Accountability Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior Whether a stranger cuts in line at the movie theater or a trusted coworker misses a deadline, we have all experienced disappointment resulting from poor behavior and broken promises. How do we hold others accountable when expectations are not met? There appears to be no right answer: either we perpetuate the problem by saying nothing, or create a new problem by speaking up. These tough issues present themselves in both the workplace and in our personal lives. The New York Times bestselling author team and founders of VitalSmarts, Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler, offer tools for improving workplace relationships and personal relationships through effective accountability. By demonstrating over two dozen accountability skills and the positive results that follow, Crucial Accountability is an indispensable resource for tastefully navigating all types of lapses in responsibility.
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler are the leaders of VitalSmarts, an innovator in best-practices training products and services. The authors have taught millions of people worldwide and have worked with more than 300 of the Fortune 500 companies. This award-winning team of authors has produced four New York Times bestsellers—Crucial Conversations: Tools for Talking when Stakes are High (2002), Crucial Accountability: Tools for Resolving Violated Expecations, Broken Commitments, and Bad Behavior (2005), Influencer: The New Science of Leading Change (2008), and Change Anything: The New Science of Personal Success (2011). More info is available at http://www.vitalsmarts.com/.
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